Ordering your Simple Pump system is straightforward. Here's the complete process from getting a quote to receiving your pump.
Step 1: Gather Your Well Information
Required Information
- Static water level - Depth from surface to water
- Casing diameter - 4", 5", 6", or larger
Helpful Information
- Total well depth
- Existing equipment (submersible, pitless adapter)
- Intended use (backup, primary, pressure tank)
Don't know your specs? See: How to Find Well Specifications
Step 2: Get a Quote
Option A: Online Quote Request
- Visit Request Quote
- Enter your well specifications
- Describe your needs and preferences
- Submit request
- Receive detailed quote via email (typically within 1 business day)
Option B: Phone Quote
- Call 877-492-8711
- Speak with our team
- Get immediate answers to questions
- Receive quote by email or phone
Option C: Dealer Quote
- Find a dealer: Dealer Locator
- Contact for local pricing
- May include installation services
Step 3: Review Your Quote
Quote Includes
- Pump head assembly
- Appropriate cylinder for your depth
- Correct number of drop pipe kits
- Lift rods
- Necessary hardware and connections
Optional Items
- Motor cap and 24V DC motor
- Solar panel package
- Pitless adapter kit
- Spare parts kit
- Extended components
Ask Questions
If anything is unclear:
- Reply to quote email
- Call technical support: ext. 6
- Request configuration changes
Step 4: Place Your Order
Direct Order
- Confirm quote with our team
- Provide shipping address
- Select shipping method
- Complete payment
- Receive order confirmation
Payment Options
- Credit card
- Check
- Purchase order (approved accounts)
Dealer Order
Work with your local dealer for:
- Local pickup option
- Combined installation services
- Regional support
Step 5: Receive Your Pump
Shipping
- Ships from Simple Pump facility
- Multiple boxes (drop pipes ship separately)
- Tracking provided
- Inspect upon receipt
What's in the Box
- Pump head with lever assembly
- Cylinder assembly
- Drop pipe kits (numbered for installation order)
- Lift rods
- Hardware kit
- Installation manual
Upon Receipt
- Check all boxes against packing list
- Inspect for shipping damage
- Report any issues immediately
- Store indoors until installation
Step 6: Installation
DIY Installation
Many customers install themselves:
- Detailed manual included
- Video guides available
- Phone support available
- Requires a helper for safety
Professional Installation
Options for professional help:
- Some dealers offer installation
- Local well contractors
- Handyman services for simpler installs
Typical Timeline
| Step | Typical Time |
|---|---|
| Quote request | Same or next day |
| Order processing | 1-2 business days |
| Shipping | 3-7 business days |
| Total | 5-10 business days |
Times vary by location and product availability
After Your Purchase
Technical Support
Free lifetime technical support:
- Installation questions
- Maintenance guidance
- Troubleshooting help
- Call: 877-492-8711 ext. 6
Warranty Coverage
- Hand pump parts: Lifetime warranty
- Motor unit: 18 months
Spare Parts
Order maintenance items:
- Seal kits
- Wear parts
- Additional components
- Where to Buy Parts
Ready to Order?
- Request Quote: Get Quote
- Call Us: 877-492-8711
- Find Dealer: Dealer Locator