How Do I Order a Simple Pump?

Order your Simple Pump by calling 877.492.8711 ext 4 with your quote email reference. Use our quote request form or find a dealer near you to get started!

Simple Pump Team
9/18/2025
4 min read

The LBLD motor and Simple Pump Solar Kit are discontinued for new orders. Simple Pump stopped selling them on March 31, 2026. If you already own one, nothing changes: parts, service, and warranty continue through the end of 2036. See LBLD owner support.

Setting up automated or solar pumping now? The current path is the Inline Manual-Solar Well Pump System. It pairs a WORKHORSE Narrow Series solar submersible with your Simple Pump using the Inline Dual-Pump Valve Assembly.

Ordering your Simple Pump system is straightforward. Here's the complete process from getting a quote to receiving your pump.

Step 1: Gather Your Well Information

Required Information

  • Static water level - Depth from surface to water
  • Casing diameter - 4", 5", 6", or larger

Helpful Information

  • Total well depth
  • Existing equipment (submersible, pitless adapter)
  • Intended use (backup, primary, pressure tank)

Don't know your specs? See: How to Find Well Specifications

Step 2: Get a Quote

Option A: Online Quote Request

  1. Visit Request Quote
  2. Enter your well specifications
  3. Describe your needs and preferences
  4. Submit request
  5. Receive detailed quote via email (typically within 1 business day)

Option B: Phone Quote

  1. Call 877-492-8711
  2. Speak with our team
  3. Get immediate answers to questions
  4. Receive quote by email or phone

Option C: Dealer Quote

  1. Find a dealer: Dealer Locator
  2. Contact for local pricing
  3. May include installation services

Step 3: Review Your Quote

Quote Includes

  • Pump head assembly
  • Appropriate cylinder for your depth
  • Correct number of drop pipe kits
  • Lift rods
  • Necessary hardware and connections

Optional Items

  • Pitless adapter kit
  • Spare parts kit
  • Extended components
  • Inline Manual-Solar Well Pump System (automated and solar)

Ask Questions

If anything is unclear:

  • Reply to quote email
  • Call technical support: ext. 6
  • Request configuration changes

Step 4: Place Your Order

Direct Order

  1. Confirm quote with our team
  2. Provide shipping address
  3. Select shipping method
  4. Complete payment
  5. Receive order confirmation

Payment Options

  • Credit card
  • Check
  • Purchase order (approved accounts)

Dealer Order

Work with your local dealer for:

  • Local pickup option
  • Combined installation services
  • Regional support

Step 5: Receive Your Pump

Shipping

  • Ships from Simple Pump facility
  • Multiple boxes (drop pipes ship separately)
  • Tracking provided
  • Inspect upon receipt

What's in the Box

  • Pump head with lever assembly
  • Cylinder assembly
  • Drop pipe kits (numbered for installation order)
  • Lift rods
  • Hardware kit
  • Installation manual

Upon Receipt

  1. Check all boxes against packing list
  2. Inspect for shipping damage
  3. Report any issues immediately
  4. Store indoors until installation

Step 6: Installation

DIY Installation

Many customers install themselves:

  • Detailed manual included
  • Video guides available
  • Phone support available
  • Requires a helper for safety

Professional Installation

Options for professional help:

  • Some dealers offer installation
  • Local well contractors
  • Handyman services for simpler installs

Typical Timeline

StepTypical Time
Quote requestSame or next day
Order processing1-2 business days
Shipping3-7 business days
Total5-10 business days

Times vary by location and product availability

After Your Purchase

Technical Support

Free lifetime technical support:

  • Installation questions
  • Maintenance guidance
  • Troubleshooting help
  • Call: 877-492-8711 ext. 6

Warranty Coverage

  • Hand pump parts: Lifetime warranty
  • Legacy LBLD motor parts: supported for existing owners through the end of 2036

Spare Parts

Order maintenance items:

Ready to Order?

Need More Help?

Our technical support team is here to help with any questions about your Simple Pump system.