Terms of Service
Legal terms and conditions for using our website and purchasing our products
Last Updated: December 23, 2024
About These Terms
These Terms of Service govern your use of the Simple Pump Co. website and the purchase of our products. By using our website or purchasing our products, you agree to these terms.
Simple Pump Co., LLC
2516 Business Parkway, Unit B
Minden, Nevada 89423 USA
Email: info@simplepump.com
Website Use
Eligibility
By using our website, you confirm that:
- • You are legally able to enter into binding contracts
- • You are not located in a country subject to U.S. embargo
- • You are not on any U.S. government prohibited parties list
- • You will use our website in compliance with all applicable laws
Intellectual Property
All content on this website is owned by Simple Pump Co., LLC or our licensors. You may not:
- • Copy, modify, or distribute our content without permission
- • Use our trademarks or logos without written consent
- • Create derivative works from our content
- • Reverse engineer or attempt to extract source code
Acceptable Use
You agree not to:
- • Interfere with or disrupt the website or servers
- • Attempt to gain unauthorized access to any systems
- • Use the website for any illegal or unauthorized purpose
- • Submit false or misleading information
- • Violate any applicable laws or regulations
Purchase Terms
Ordering Process
1. Product Selection
Choose your desired products and review specifications carefully.
2. Quote Request
Submit a quote request with your specific requirements.
3. Order Confirmation
Review and confirm your order to create a binding contract.
Pricing & Availability
- • Prices are subject to change without notice
- • All prices include applicable taxes and fees
- • Product availability may vary
- • Special orders may require additional time
- • Custom configurations may affect pricing
Payment Terms
- • Payment required before shipment
- • Multiple payment methods accepted
- • Third-party payment processing
- • Failed payments void the order
- • Currency conversion may apply
Delivery & Risk Transfer
Products remain our property until full payment is received. Upon delivery:
- • Inspect shipments immediately upon receipt
- • Report any damage or missing items within 48 hours
- • Risk of loss transfers to you upon delivery
- • You may refuse visibly damaged packages
Consumer Rights
European Consumers
EU consumers have a 14-day withdrawal right for online purchases.
Withdrawal Period
- • 14 days from delivery date
- • No reason required
- • Clear withdrawal statement needed
Return Process
- • Return goods within 14 days
- • Customer pays return costs
- • Full refund within 14 days
Warranty Coverage
Simple Pump products come with comprehensive warranty coverage:
- • Lifetime warranty on hand pumps against defects
- • Motor warranty terms as specified
- • EU consumers: minimum 2-year conformity guarantee
- • Warranty claims must be reported promptly
See our Warranty Policy for complete details.
Liability & Disclaimers
Important Disclaimer
This website and our products are provided “as is” without warranties of any kind, except as required by law or explicitly stated in our warranty policy.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for:
- • Indirect or consequential damages
- • Loss of profits or business interruption
- • Data loss or corruption
- • Third-party service failures
- • Acts of nature or force majeure
Indemnification
You agree to indemnify us against claims arising from:
- • Your violation of these terms
- • Your violation of applicable laws
- • Misuse of our products or website
- • Third-party claims related to your use
- • Willful misconduct or negligence
Legal Provisions
Governing Law
These terms are governed by Nevada state law, USA. However, consumer protection laws of your residence may provide additional rights.
Jurisdiction
Legal disputes will be resolved in Nevada courts, except where consumer protection laws require local jurisdiction.
Changes to Terms
We may update these terms from time to time. Changes will be posted on this page with an updated “Last Modified” date. Continued use of our website after changes constitutes acceptance of the new terms.
Dispute Resolution
Contact Us First
We encourage resolving disputes through direct communication. Please contact us with:
- • Description of the issue
- • Relevant order details
- • Your contact information
- • Preferred resolution
- • Supporting documentation
- • Timeline of events
We will respond to disputes within 21 days of receipt.
Questions About These Terms?
Contact us if you have questions about these terms or need clarification.
Contact Information
Email: info@simplepump.com
For legal and terms inquiries
Mailing Address
Simple Pump Co., LLC
2516 Business Parkway, Unit B
Minden, Nevada 89423
All communications regarding these terms should be sent to the above contact information