Returns Policy
Learn about our return policy with strict conditions and approval requirements
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Simple Pump offers a comprehensive lifetime warranty on hand pumps and 18-month coverage on motor units. For complete warranty details, coverage terms, and claims process, visit our dedicated warranty page.
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Important Return Policy Notice
NO RETURNS for systems or parts that have been installed or used.
Returns are not guaranteed and approval is at the discretion of Simple Pump Company, LLC. Strict conditions must be met to qualify for potential return consideration.
2-Month Return Window
Returns may be considered within 2 months of ship date if strict conditions are met.
- • Original packaging must be unopened
- • No installation attempted
- • Approval by Simple Pump Company, LLC required
- • Inspection required upon return
Return Conditions
Items showing any signs of use will not be refunded.
- • Customer responsible for return shipping
- • 10% restocking fee applies
- • 4% credit card fee (if paid by credit card)
- • Original shipping fees non-refundable
How to Return Items
Step-by-Step Return Process
Contact Us
Call or email us to request a Return Authorization (RA) number
Package Items
Pack items in original packaging with RA number clearly marked
Ship to Us
Send to provided return address using trackable shipping method
Processing
Refund or exchange processed after inspection and approval
Refund Information
Refund Method & Timeline
Refund Method
Refunds are issued by check only after inspection and approval.
Processing Time
Refund amount determined and processed after thorough inspection of returned items.
Fees & Deductions
Special Circumstances
Damaged in Shipping
Items damaged during shipping are covered under our shipping insurance. Contact us immediately with photos for fastest resolution.
Wrong Item Shipped
If we sent the wrong item, we'll provide a prepaid return label and expedite shipping of the correct item at no cost to you.
Compatibility Issues
Our technical team will work with you to ensure proper compatibility. Returns due to compatibility issues are accepted with technical consultation.
Need Help with Returns?
Our customer service team is here to help with returns, exchanges, and warranty claims.
Contact Information
Return Shipping Address
Simple Pump Co.
2516 Business Parkway, Unit B
Minden, Nevada 89423
* Customer responsible for return shipping costs