Warranty Information
Comprehensive warranty coverage with lifetime protection for hand pumps and professional service
All warranty claims are handled personally by the owner of Simple Pump Co.
Warranty Coverage
Hand Pumps - Lifetime Parts Replacement Warranty
Simple Pump Co. provides a lifetime parts replacement warranty that applies to all non-wear parts against defective materials and workmanship.
Motor Units - 18 Month Warranty
Gear-motors are warranted against defective materials and workmanship for 18 months from purchase date.
Warranty Requirements
Installation and Use Requirements
To maintain warranty coverage, pumps must be installed according to installation instructions and used as designed.
- Follow provided installation instructions
- Use pump within design specifications
- Maintain according to provided guidelines
- Improper installation or use may void warranty
Maximum Supported Depth
The greatest pumping depth possible is for hand-pumping to ground level at ambient pressure.
325 feet static water level
Maximum depth depends on pressurized systems, manual vs. motor power, cylinder capacity, and voltage
Documentation Compliance
Installation, use, and maintenance must be consistent with Simple Pump Co. documentation.
- • Installation instructions must be followed
- • Use within supported configurations
- • Regular maintenance as specified
- • Reference Simple Pump Support documentation
Warranty Claims Process
Manufacturing Defects Determination
Simple Pump Company determines whether a part has failed due to defect or abuse. Most of the time photos will be sufficient, which means speedy resolution of any warranty issue.
Step-by-Step Claims Process
Contact Simple Pump Co.
Reach out via phone or email to report the issue and start the warranty claim process
Provide Documentation
Submit digital pictures of the failed part and describe the issue
Defect Assessment
Simple Pump Co. reviews photos and determines if failure is due to defect or normal use
Resolution
If covered, replacement part is shipped. Part return may be required for inspection
Geographic Coverage
USA Customers
* Return shipping covered only when Simple Pump Co. specifies shipping method, carrier, and speed
International Customers
* International shipping costs vary by location and part size
Routine Maintenance & Wear Parts
Routine Maintenance Schedule
Routine maintenance consists of seal replacement. Interval varies according to amount and type of use.
Typical maintenance interval: 3 to 10+ years
Actual interval depends on usage frequency, water quality, and operating conditions
Parts Not Covered by Warranty
Wear parts have expected lifetimes that vary with normal use and are not covered by warranty.
- U-cup seals (piston and rod gland)
- Graphite-impregnated bronze bushings
- Guides, shims, and bearings
Maintenance Support
Simple Pump Co. provides comprehensive support for routine maintenance and part replacement.
- Maintenance documentation provided
- Replacement parts readily available
- Technical support for maintenance
Warranty Claims & Support
All warranty claims are handled personally by the owner of Simple Pump Co. for direct, expert service.
Contact Information
Business Address
Simple Pump Co., LLC
2516 Business Parkway, Unit B
Minden, Nevada 89423 USA