Simple Pump Support Center
Everything you need to install, maintain, and get the most from your Simple Pump system
Browse Support Articles
Installation & Maintenance
Can I cut my own PVC piping?
Cutting PVC for Simple Pump voids warranty. Use our custom drop pipe kits for precision, durability, and optimal pump performance.
Can I detach the Simple Pump when I’m away?
Yes, you can detach the Simple Pump handle for security and make it less visible by sliding the pump head down, keeping your well discreetly hidden.
Can I Install onto an Existing Mark II/III/VLOM or AFRIDEV Pedestal?
Install Simple Pump on existing Mark II/III/VLOM or AFRIDEV pedestals easily with our adaptor, minimizing cost and disruption. Adjustable height for seamless integration.
Can I install the Simple Pump by myself?
Install the Simple Pump yourself with ease! Many customers do it without a pro. Watch our installation video and follow detailed instructions. For deep wells, consider a professional. Find a dealer near you!
Can I run the Simple Pump motor on AC power?
Run the Simple Pump motor on AC by charging batteries first, ensuring efficient power use and backup during outages. Easily switch to hand-operation for convenience.
Can I store the pump long-term until I need it?
Yes, the Simple Pump Deep Well Hand Pump can be stored long-term. Install it to test functionality, then uninstall and store it. Regular checks are recommended.
Can I use my old well cap?
Upgrade to Simple Pump well caps for seamless installation, as old caps may interfere. Designed for pitless and non-pitless wells, ensuring optimal performance.
Can the Simple Pump be installed alongside my working submersible?
Install a Simple Pump alongside your submersible for a reliable backup. Access well water during power outages or when pumps stop working.
Can the Simple Pump be installed in a 2-inch Casing?
Yes, the Simple Pump deep well hand pump can be installed in a 2-inch casing. Follow special installation guidelines for optimal performance and secure mounting.
Can the Simple Pump be installed on my buried tank?
Install the Simple Pump on your underground tank with ease. Our pump anchors to a vertical well casing, ensuring efficient water access from tank to surface.
Can the Simple Pump hand pump water into my pressure tank?
Yes, the Simple Pump deep well hand pump can pump water into your home's pressure tank, even from a deep well, using its strength and precision engineering.
Can the Simple Pump work with my existing pipes and pitless?
Yes, the Simple Pump works with your existing pipes and pitless adapter. It installs alongside your submersible pump using a special adapter for seamless integration.
Do I need to use a safety line with my Simple Pump?
No safety line needed for Simple Pump! Engineered for safety with SIM073 tool and T-Handle Assist for easy handling of drop pipe kits.
Do we need a check valve for irrigation?
Ensure efficient irrigation with a check valve. Essential for systems with pressure tanks or when pumping to elevated tanks. Prevents backflow and maintains water pressure.
Does a Simple Pump fit in a 4” Well with a Submersible and Pitless Adaptor?
A Simple Pump can fit in a 4" well with a pitless adapter, though maneuvering or replacing the adapter with a slimmer version may be necessary for installation.
How to Adjust the Simple Pump to Periscope Position
Adjust the Simple Pump to Periscope Position with care. Follow detailed instructions, use a helper, and manage the system's weight. Full steps available on our site.
How to Remove the Simple Pump Hand Pump Handle
Learn how to remove the Simple Pump hand pump handle with two methods: with or without removing the clevis. Follow detailed steps for safe and efficient handle removal.
How well does the pump work in freezing temperatures?
The Simple Pump works in freezing temperatures with freeze-proofing options: a weep hole to lower water level or a pitless adaptor for underground piping.
I have a hand dug well, how do I mount the Simple Pump?
The Simple Pump can be mounted on hand-dug wells using a well adapter plate that bolts to concrete, metal, or wood covers. Explore our well adapter mounting plate.
Is there room in my 4” well with a submersible with pitless?
Installing a Simple Pump in a 4" well with a pitless is possible, though rare. Maneuvering or a slimmer pitless adapter may be needed for success.
My well has a bumpout on the cap, will the boshart cap work for this setup?
Yes, the Boshart well cap works with bump-out setups. Wiring exits through the bump-out, and the Simple Pump installs on top. Explore custom well caps on our site.
Product Documents
Find Simple Pump product documents, PDFs, and online versions under the Support menu on our website.
PVC Handling
Proper PVC handling includes storing pipe away from direct sunlight and heat, ensuring level ground, and using correct tools for assembly to prevent damage or deformation.
Recommended Use and Configuration of the Simple Pump Motors
Recommended for single-family use, the solar-powered Simple Pump system offers reliable water delivery into an ambient tank, ideal for homes, gardens, and light industrial needs.
Should I tie into my existing pitless or pump out of the well cap?
Should you tie into the pitless adapter or pump out of the well cap? It depends on your location, needs, and budget. Exiting through the well cap is easier, while a pitless adapter requires more work but offers more flexibility.
Simple Pump DIY Installation Capability - Complete Expert Guide & Customer Success Stories
Comprehensive DIY installation guide from 25+ years manufacturing experience. 95%+ customer success rate with detailed guidance, safety protocols, and real customer validation. Expert decision framework for DIY vs professional installation.
Simple Pump Maintenance - Machined Well Cap, Pump Head, and Handle Fasteners
Watch our video on Simple Pump maintenance for tips on caring for your machined well cap, pump head, and handle fasteners.
Simple Pump Motor Power Requirements
Optimize your pumping system with our efficient Linear Bearing Link Drive Pump Motor, available in 12VDC and 24VDC options, offering low average draw and peak performance.
Simple Pump Pressure Tank Compatibility - Complete Expert Guide & Customer Validation
Comprehensive pressure tank compatibility guide from 25+ years manufacturing experience. Expert guidance on 45 PSI capability, connection methods, Total Head calculations, and real customer success stories with detailed validation.
Simple Pump Technical Support & Troubleshooting Guide
Get expert help diagnosing Simple Pump issues, checking compatibility, and resolving no-water, hard-pumping, pressure, and performance problems. Includes step-by-step troubleshooting, maintenance tips, and when to contact technical support.
Simple Pump Well Compatibility Chart
Check if your well is compatible with Simple Pump. See casing size, well depth, and submersible pump compatibility charts for 2–8 inch wells with or without existing electric pumps.
Simple Pump Well Pump Home Installation Configurations
Explore Simple Pump home installation configurations: hand pumping to pressurize your water system, solar-powered setups, or motor-powered systems for reliable backup solutions.
What is blocking the Simple Pump drop pipe in my well?
In some cases, torque arrestors or center guides may block the Simple Pump drop pipe in your well. Consult a qualified pump installer to remove unnecessary guides.
What parts will wear out in the Simple Pump?
Simple Pump's durable rubber u-cup seals may wear over time, especially in gritty water. A spare seal kit is included, and replacements are available for purchase.
Where can I buy Simple Pump spare parts?
Purchase Simple Pump spare parts, including kits for handles and pump cylinders, at SimplePump.com. Visit our Contact Us page for support and orders.
Will the Simple Pump drop pipes install in my pump house?
Simple Pump drop pipes are rigid and not flexible. For shorter spaces, opt for half-length pipes or modify your roof. Ideal for well installations.
Will the Simple Pump motor be damaged if I pump air?
Yes, pumping air can damage the Simple Pump motor seals and piston. Stop pumping if water stops flowing and allow the well to refill to avoid damage.
Documents & Manuals
Complete Document Library
Access all installation manuals, maintenance guides, brochures, and technical documentation
Need Personal Assistance?
Our technical support team is here to help with installation, troubleshooting, and parts questions.
Phone Support
Talk to our experts directly
Ext. 6: Technical Support
Ext. 4: Parts & Orders
Ext. 2: General Information
Email Support
Get detailed written responses
• Technical questions
• Parts requests
• Installation guidance
Local Installer
Find professional help nearby
• Professional installation
• Local support
• Warranty service
Ready to Get Your Simple Pump?
Now that you understand the support available, take the next step toward water security for your family.