Contact Support
Get expert technical support for your Simple Pump system from our Nevada-based team
How Can We Help You?
Installation Support
Get help with installation planning, setup guidance, and step-by-step assistance
Call Ext. 6Submit a Support Request
Fill out this form for technical support, parts requests, warranty claims, or general questions. We'll respond within 1-2 business days.
Support Contact Information
Phone Support
+1-877-492-8711
Extension 6: Technical Support & Troubleshooting
Extension 4: Parts & Orders
Extension 2: General Information
Hours: Monday-Friday, 8am-5pm (Pacific)
Closed weekends and major holidays
Email Support
For technical questions, parts requests, and general support
Response Time: Within 1-2 business days
Please include your pump model and well details for faster assistance
Before You Contact Us
To help us provide the best support, please have this information ready:
Pump Information
- • Simple Pump model and configuration
- • Purchase date and dealer (if applicable)
- • Installation date and installer
- • Serial numbers (if available)
Well Details
- • Well depth and static water level
- • Well casing diameter
- • Current pumping situation
- • Specific issues or symptoms
Self-Service Resources
Emergency Water Access Issues
If you're experiencing a complete loss of water access with your Simple Pump during an emergency, call our main number and mention "emergency water access" for priority support.
Support Hours
Our technical support team is available Monday through Friday, 8am to 5pm Pacific Time. We're closed on weekends and major U.S. holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
For the fastest service, please use our contact form during business hours or call directly.