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Policies: Warranty, Returns, Privacy, Disclosure Statement

THE SIMPLE PUMP WARRANTY

Warranty Duration

HAND PUMPS: Simple Pump Co. parts are warranted against defective materials and workmanship for your lifetime, the only exception being parts designed to take wear (i.e. seals, guides, shims and bushings). The pump must be installed according to the installation instructions and used as designed or the warranty may potentially be voided.  All warranty claims will be handled personally by the owner of Simple Pump Co.
MOTOR UNITSThe gearmotors are warranted against defective materials and workmanship for a period of 18 months from the date of purchase. Routine maintenance consists of brush replacement, which may be needed after 5,000 hours of operation.  All Simple Pump Co. parts are warranted against defective materials and workmanship for your lifetime, the only exception being parts designed to take wear (guides, shims, and bearings) .  The motor units must be installed according to the installation instructions and used as designed or the warranty may potentially be voided.  All warranty claims will be handled personally by the owner of Simple Pump Co.
 

Manufacturing Defects

Simple Pump Company determines whether a part has failed due to defect or abuse. Simple Pump Co. may require digital pictures of the failed part, the return of that part to Simple Pump Co., or both, as a condition of granting credit for the replacement. Most of the time photos will be sufficient, which means speedy resolution of any warranty issue.

For the US: In case of manufacturing defects, but not customer abuse, any part will be replaced and shipped, via best method, to the customer’s site, at no charge. When return of the part is required by Simple Pump Co., Simple Pump Co. will pay shipping fees, but only if Simple Pump Co. specifies how the part will be shipped, including mode, carrier and speed of service.

Outside the US: In case of manufacturing defects, but not customer abuse, any part will be replaced. Customer will be responsible for shipping.

Routine Maintenance and Parts Not Covered by Warranty

Routine maintenance consists of seal replacement. Interval varies according to amount and type of use. Roughly 3 to 10+ years. 

Parts that are not covered by the warranty are those with an expected lifetime that varies in direct proportion to wear from normal use (“Wear Parts”). Wear parts include U-cup seals (on the piston in the cylinder, and the rod gland in the pump head), and three graphite-impregnated bronze bushings (over pins that keep the pump lever, and related assemblies, moving easily together).

Coverage Limited to Supported Configurations 

MAXIMUM SUPPORTED PUMPING DEPTH
The greatest pumping depth possible is that for hand-pumping to ground level at ambient pressure — a static water level of 325 feet. The maximum for a particular well is then determined by the combination of several factors, including whether pumping into a pressurized plumbing system, or using manual or motor to power. Additionally, when using the Motor Extension, the maximum supported depth depends on the capacity of the pump cylinder used, and the voltage at which it is run.
For further details on factors affecting pumping depth limitations, see
https://www.simplepump.com/support/technical-details/flow/ 

Installation, Use and Maintenance Consistent with Documentation 

Installation, use and maintenance of both the well and Simple Pump equipment must be consistent with the documentation provided by Simple Pump Co. 

RETURN POLICY 

Due to our thorough quoting process and reliance on being provided with accurate information, we do not accept returns for systems or parts that have been installed and/or used. 

Within 2 months of the system or parts ship date where systems or parts have not been removed from original packaging or no installation has been attempted could be accepted for return upon review and approval by Simple Pump Company, LLC. 

In the event a return is approved, the customer is responsible for shipping the system and/or parts back (at the customer’s risk) to:
Simple Pump Co. / 2516 Business Parkway, Unit B / Minden, Nevada 89423. 

There will be a restocking fee of 10% of the original purchase and a 4% Credit Card fee (if initially paid with credit card). An inspection for wear or use will be done once received. Any items showing signs of use will not be refunded. The original FedEx (or other) shipping fee is non-refundable. 

Upon completion of the inspection, the determined amount per this policy, will be returned to the customer by way of a check.

PRIVACY POLICY

We honor your privacy. We do not sell, rent, trade or otherwise share your contact information with third parties. Testimonials or photos sent to us will only be shared anonymously, unless you REQUEST by email to have your information included.

We collect names and email addresses of those who ask for information or a quote, and of customers who order our products.
We will only use these email addresses to follow up about questions or quotes, or to send you information you have requested.

UNSUBSCRIBE / OPT OUT INFORMATION:
You will always have the option of removing yourself from any of our email lists by following a link that is at the bottom of all follow-up emails.

If you have any questions about our privacy policy, you may contact us at any time through our contact form…
https://www.simplepump.com/questions-messages/

DISCLOSURE STATEMENT – TESTIMONIALS AND TYPICAL RESULTS

Simple Pump Co. LLC, publisher of this website, wants you to be fully informed when you purchase from us, our dealers and endorsers, or any third party we may link to or recommend on any of our sites or social media.

We take pride in our products, services, and recommendations, and want our visitors to get the maximum positive results from their purchases, whether this be in terms of operation of our pumps, or simply peace of mind. In this light we believe it’s important for you to understand the following facts before making a purchase from any of our sites, or any site we may refer you to.

GENERALLY EXPECTED RESULTS FROM OUR PRODUCTS
The information contained in this website, our social media posts and our emails is as accurate and representative as possible. But any numbers provided are not guarantees, due to variations in experience level and competency among individual pump purchasers or professionals working for pump purchasers, and because of variations in the individuals using our pumps. For best results, we ask you to thoroughly read and carefully follow installation and usage documentation.
Reports or testimonials indicating specific results are individual experiences. Your results may match those or be less or be even greater. We cannot guarantee a specific result or experience.

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