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Simple Pump Co. Warranty, Returns

THE SIMPLE PUMP WARRANTY

Warranty Duration

HAND PUMPS: Simple Pump Co. parts are warranted against defective materials and workmanship for your lifetime, the only exception being parts designed to take wear (i.e. seals, guides, shims, bushings and bearings). The pump must be installed according to the installation instructions and used as designed or the warranty may potentially be voided.  All warranty claims will be handled personally by the owner of Simple Pump Co.
MOTOR UNITSThe gearmotors are warranted against defective materials and workmanship for a period of 18 months from the date of purchase. Routine maintenance consists of brush replacement, which may be needed after 5,000 hours of operation. The motor units must be installed according to the installation instructions and used as designed or the warranty may potentially be voided.  All warranty claims will be handled personally by the owner of Simple Pump Co.
 

Manufacturing Defects

Simple Pump Company determines whether a part has failed due to defect or abuse. Simple Pump Co. may require digital pictures of the failed part, the return of that part to Simple Pump Co., or both, as a condition of granting credit for the replacement. Most of the time photos will be sufficient, which means speedy resolution of any warranty issue.

For the US: In case of manufacturing defects, but not customer abuse, any part will be replaced and shipped, via best method, to the customer’s site, at no charge. When return of the part is required by Simple Pump Co., Simple Pump Co. will pay shipping fees, but only if Simple Pump Co. specifies how the part will be shipped, including mode, carrier and speed of service.

Outside the US: In case of manufacturing defects, but not customer abuse, any part will be replaced. Customer will be responsible for shipping.

Routine Maintenance and Parts Not Covered by Warranty

Routine maintenance consists of seal replacement. Interval varies according to amount and type of use. Roughly 3 to 10+ years. 

Parts that are not covered by the warranty are those with an expected lifetime that varies in direct proportion to wear from normal use (“Wear Parts”). Wear parts include U-cup seals (on the piston in the cylinder, and the rod gland in the pump head), and three graphite-impregnated bronze bushings (over pins that keep the pump lever, and related assemblies, moving easily together).

Coverage Limited to Supported Configurations 

MAXIMUM SUPPORTED PUMPING DEPTH
The greatest pumping depth possible is that for hand-pumping to ground level at ambient pressure — a static water level of 325 feet. The maximum for a particular well is then determined by the combination of several factors, including whether pumping into a pressurized plumbing system, or using manual or motor to power. Additionally, when using the Motor Extension, the maximum supported depth depends on the capacity of the pump cylinder used, and the voltage at which it is run.
For further details on factors affecting pumping depth limitations, see
https://www.simplepump.com/support/technical-details/flow/ 

Installation, Use and Maintenance Consistent with Documentation 

Installation, use and maintenance of both the well and Simple Pump equipment must be consistent with the documentation provided by Simple Pump Co. 

RETURN POLICY 

Due to our thorough quoting process and reliance on being provided with accurate information, we do not accept returns for systems or parts that have been installed and/or used. 

Within 2 months of the system or parts ship date where systems or parts have not been removed from original packaging or no installation has been attempted could be accepted for return upon review and approval by Simple Pump Company, LLC. 

In the event a return is approved, the customer is responsible for shipping the system and/or parts back (at the customer’s risk) to:
Simple Pump Co. / 2516 Business Parkway, Unit B / Minden, Nevada 89423. 

There will be a restocking fee of 10% of the original purchase and a 4% Credit Card fee (if initially paid with credit card). An inspection for wear or use will be done once received. Any items showing signs of use will not be refunded. The original FedEx (or other) shipping fee is non-refundable. 

Upon completion of the inspection, the determined amount per this policy, will be returned to the customer by way of a check.