Simple Pump hand and motorized well water pumps. FAQ.

Will you give me a lower price that your dealer in ________ ?

Because of our commitment to our resellers, we will not discount to take business away from them.

Our resellers reach market segments that we don't, and so perform a valuable service for us. One concern of resellers in any business sector --- Working to find and educate prospective customers, only to have the supplier discount to secure the deals in which they have invested their time.

The best way to reassure resellers is to operate under a clear rule: If the reseller has worked at all with a prospective customer, we will not discount to take the business away from the reseller.

I'd like to cut my own PVC piping

In every case in the past, when a customer finds out that the PVC pipe plays a significant role in the operation of the pump, they have changed their mind and just bought the drop pipe from Simple Pump company.  

There are several factors to consider about piping:

First - if you were to cut the piping, OUR WARRANTY WOULD NO LONGER APPLY --- since we cannot warranty a mechanism that is dependent on the quality of your cutting and assembly.

So the warranty is gone. If you're still reading, the next point is about how much savings are possible. The answer is, "Not much". The piping is not JUST piping - in the sense of a hollow tube. The pipe contains a sucker rod mechanism to lift the water. The pipe, itself, is less than a third of the cost of the whole "drop pipe kit". Depending on your depth, you are probably looking at about a total price for the PVC PIPING itself of around $100 - $200. So you're really not playing with a lot of money to try to make savings on. And at what cost in time and risk?

Next, you are quite right that shipping PVC is expensive. However, the expense has everything to do with shipping 9-foot lengths. We have the best volume discount available with FedEx, and get the cheapest ground rates. Removing PVC from the shipment does nothing to address this shipping cost, because the 9-foot-long sucker rods remain be shipped. Our sucker rods are fiberglass, and it took us considerable effort and time to figure out how to reliably affix their stainless steel ends. There is nothing comparable available anywhere, except from us.

Then you need to consider even being able to obtain Schedule 120 piping and Schedule 120 fittings. It's actually unlikely that any average store such as your local hardware store, Loews or Home Depot would have Schedule 120. The local well driller's supply outlet may have the required drop pipe and fittings. But will they even sell retail to you, and at what price?

Then you have to cut the pipes very precisely and put pipes and fittings together.

The reality is that likely there are no savings to be had, or very little, while exposing yourself to risk and responsibility.
We recommend you let us send you a complete quote and then make your decision.

Can I detach the pump when I’m away?

Well, you can, but it's not recommened. You concern is security. You can easily make the pump unobtrusive and even more resistant to any possible vandalism. You can easily slide the pump head down to the cap, and remove the lever, leaving just a few inches of the pump above the cap. 

Anyone attempting to damage the pump would have to use tools or weapons strong enough to apply significant force -- enough to bend the very end of a strong stainless steel rod.

Two steps to (mostly) hide the pump:
The entire assembly of pipes that connects the pump cylinder at the bottom with the pump head at the top is connected in one vertical and straight path of pipes that are screwed into one another. To hide most of the pump, you only need to do two things:

• First, remove the lever arm mechanism in a couple minutes
• Second, loosen the three screws with the Allen wrench, slide the head down to the cap, and then tighten the screws.

The result: The pump head, along with the 3/4" stainless rod protruding 2-3 inches, is all that remains above the cap.

Competitive Advantages

In our chat on Tuesday, you mentioned that ___________________ is a competitor in this possible purchase. Here are some reasons why we suggest Simple Pump is the better pump, for you:

Simple Pumps are far more reliable, because they are CNC-machined. This machining, directed by computer instructions, ensures every stainless steel piece is identical to the last. Superb and consistent fit makes for far less wear, and much longer life.

The structure of a Simple Pump is quite narrow -- 1.75 inches at its widest -- yet strong. The other pump simply cannot be installed along with a submersible in an the majority of existing wells. You would have to drill a second well in order to use it as back-up!

Our pump much less human effort to pump the water, due to a much lighter mechanism. For example, the Simple Pump sucker rods -- which transmit the pump action from the lever arm to the pump cylinder at the bottom -- are made out of super-light fiberglass. Significantly lighter weight also makes installation much easier.

No other lever-arm pump manufacturer offers the option of converting to a 12VDC Motor. The DC motor fits precisely the same way on every Simple Pump, making installation so easy that most homeowners install the 105ME upgrade themselves. So if you ever wanted to convert to solar, the addition of the Simple Pump motor takes literally a few minutes.

You can also read:
An overview of “Why Simple Pump”
And a point-form summary of unique features